With its wide choice of hotels, Hotels.com offers the ideal place for customers to research, plan and book their accommodation, whether they know where and when they want to travel or are looking for inspirational ideas.
Hotels.com’s global size means that it negotiates competitive rates and always has excellent value added offers and deals available for its customers.
Hotels.com lists more than more than 240,000 bookable properties across the globe, ranging from 5-star luxury properties to B&Bs and serviced apartments with everything in-between.
The detailed descriptions of every hotel are enhanced with up to 50 high-quality, full colour photos showing internal and external views as well as maps.
The prices shown on Hotels.com are fully inclusive of all taxes and charges. The price the customer sees at the start of the booking process is the price they pay at the end – nothing is added during the booking process. Hotels.com is committed to full price transparency.
The Hotels.com Price Match Guarantee: If a customer finds a lower rate for their hotel on another site, Hotels.com will refund the difference. Unlike some other sites, we do not just give the customer 24 hours from the date the booking is made. If they find a lower price, anytime, right up to the hotel’s cancellation window, we’ll match the price. The lower price needs to be for the same dates, length of stay and room type.
There are no Hotels.com cancellation fees, although hotels may apply their own charges.
Under the industry-leading Welcome Rewards customer loyalty programme, members earn a point for every night they spend in any participating hotel chain, boutique hotel or bed and breakfast booked through Hotels.com, earning a free night for every 10 nights stayed. Free nights can be earned at over 100,000 partner hotels, with no restrictions or blackout dates. Members can also redeem their free night at independent hotels that do not have loyalty programmes of their own. The maximum value of the free night is the average daily rate of the ten nights stayed. Credits never expire as long as there is activity on the account every 12 months. Since launch, Hotels.com has rewarded its customers with more than one million free nights.
More than 11 million unique user-generated reviews from those who have actually stayed in the hotels ensure customers can make an informed choice when booking.
Filtering options allow the customer to sort the information quickly and easily to enable them to find the right hotel that suits their needs. Filters include neighbourhood, facilities such as free breakfast, a swimming pool and meeting facilities, or themes such as History, Design, Family-friendly and more.
There’s the ability to sort results with a number of other options including accommodation type, price, star rating, distance to city centre, guest rating, special deals, best sellers etc.
Comprehensive fee information gives details of areas where hotels charge extra for items such as breakfast, internet access and parking on most hotels.
There are dedicated pages for last minute offers and destination deals as well as regular promotions and sales throughout the year.
Regular customer e-newsletters in many markets provide exclusive deals and advance notice of up-coming sales.
Hotels.com has mobile apps for iPhone, Android and iPad, as well as Windows 7 and 8, the Samsung Galaxy and Kindle Fire. In 3Q13, Hotels.com became the first third-party travel app to be included in US automaker Ford’s “Sync with AppLink” program, enabling drivers to use voice activation to search Hotels.com lodging content for nearby accommodation. Available in 35 languages, the award-winning apps also allow users to search and book more than 20,000 last minute deals globally, sort and filter hotels, browse more than 11 million user reviews plus find last-minute hotel deals close to their location and manage their Welcome Rewards accounts.
Local language call centres provide support and help with bookings, often around the clock seven days a week, depending on the market.
Hotels.com aims to bring the benefits of a global company (size, breadth of choice in the product offering) with a tailored local feel. There is a large localization team that is responsible for making sure that the Hotels.com sites across the globe offer customers a truly local service
Hotels.com is part of Expedia Inc, the largest online travel company in the world. Expedia has been in existence for more than 15 years and has more than 55 million visitors to its sites every month. So customers can be confident they are booking with a well-established and reputable brand.