Why should customers book on Hotels.com?

With its wide choice of hotels, Hotels.com offers the ideal place for customers to research, plan and book their accommodation, whether they know where and when they want to travel or are looking for inspirational ideas. 

• Hotels.com is part of Expedia Inc, the parent company to a global portfolio of leading consumer travel brands and the largest online leisure travel company in the world. 
• There are 85 sites worldwide in Europe, North, Central and South America, Australia, Japan, China and the Pacific Rim, the Middle East and South Africa. These include:

                 -Europe: 33 sites in 24 languages including Austria, Benelux, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, the UK and the Ukraine.

                 -APAC: 15 sites in 10 languages including Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan,  Thailand and Vietnam.

                 -LatAm: 21 sites in 5 languages including Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, French Guyana, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay and Venezuela. 

• Hotels.com’s global size means that it negotiates competitive rates and always has excellent value added offers and deals available for its customers.  
• Hotels.com lists more than 150,000 hotels in over 19,000 locations across the globe, ranging from 5-star luxury properties to B&Bs and serviced apartments with everything in-between. 
• The detailed descriptions of every hotel are enhanced with up to 20 high-quality, full colour photos showing internal and external views as well as maps. 
• The prices shown on Hotels.com are fully inclusive of all taxes and charges. The price the customer sees at the start of the booking process is the price they pay at the end – nothing is added during the booking process. Hotels.com is committed to full price transparency. 
• The Hotels.com price match guarantee: If a customer finds a lower rate for their hotel on another site, Hotels.com will refund the difference. Unlike some other sites, we do not just give the customer 24 hours from the date the booking is made.  If they find a lower price, anytime, right up to the hotel’s cancellation window, we’ll match the price. So it doesn’t matter if they find a lower price three hours or three months after they book, the guarantee still applies. The lower price needs to be for the same dates, length of stay and room type, but that’s it. 
• There are no Hotels.com cancellation fees, although hotels may apply their own charges. 
• Under the industry-leading Welcome Rewards loyalty programme, members earn a point for every night they spend in any hotel chain, boutique hotel or bed and breakfast booked on the Hotels.com site, earning a free night for every 10 nights stayed. Free nights can be redeemed at over 65,000 partner hotels, with no restrictions or blackout dates. Members can also redeem their free night at independent hotels that do not have loyalty programmes of their own. The maximum value of the free night is the average daily rate of the ten nights stayed. 
• More than 6.5 million unique user-generated reviews from those who have actually stayed in the hotels ensure customers can make an informed choice when booking. 
• Filtering options allow the customer to sort the information quickly and easily to enable them to find the right hotel that suits their needs. Filters include neighbourhood, facilities such as free breakfast, a swimming pool and meeting facilities, or themes such as History, Design, Family-friendly and more. 
• There’s the ability to sort results with a number of other options including accommodation type, price, star rating, distance to city centre, guest rating, special deals, best sellers etc. 
• Comprehensive fee information gives details of areas where hotels charge extra for items such as breakfast, internet access and parking on most hotels. 
• There are dedicated pages for last minute offers and destination deals as well as regular promotions and sales throughout the year. 
• Regular customer e-newsletters in many markets provide exclusive deals and advance warning of up-coming sales. 
• Hotels.com currently has two free smart phone applications for iPhone and Android and a specially-design iPad app, which allow users to search and book more than 20,000 last minute deals from more than 150,000 hotels around the world. Available in more than 30 languages, the apps also allow users to sort and filter hotels, browse more than 6.5 million user reviews plus find last minute hotel deals close to their location. 
• Local language call centres provide support and help with bookings, often around the clock seven days a week, depending on the market. 
• Hotels.com is part of Expedia Inc, the largest online leisure travel company in the world. Expedia has been in existence for more than 12 years and has more than 75 million visitors to its sites every month. So customers can be confident they are booking with a well-established and reputable brand. 
• Hotels.com aims to bring the benefits of a global company (size, breadth of choice in the product offering) with a tailored local feel. There is a large localization team that is responsible for making sure that the Hotels.com sites across the globe offer customers a truly local service.